Europe Americas APAC

All Systems Operational

Uptime over the past 90 days. View historical uptime.
AP Essentials Operational
90 days ago
100.0 % uptime
Today
TotalAgility Operational
90 days ago
100.0 % uptime
Today
eInvoice Connect - China Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

TTA Cloud - APAC Live Upgrade Mar 14, 2026 03:00-07:00 AEDT

The *.ttaau.tungstencloud.com environment will be upgraded from 8.1.0.10 to 2026.1.2.hotfix24177. This will result in a complete outage of all Production environments during the maintenance window. It is recommended that all TotalAgility customers upgrade their integration servers and transformation designer after maintenance is complete.

If Professional Services (PS) assistance is needed for the TotalAgility 2026.1.2.hotfix24177 upgrade, please contact PS as early as possible before the scheduled upgrade day.
Posted on Mar 05, 2026 - 02:09 AEDT

APS maintenance - AU Mar 17, 2026 00:00-02:00 AEDT

We will be performing scheduled maintenance for AP Essentials to improve our systems. All services remain available during this period. While no impact to availability is expected, you may notice brief periods of slower performance.
Posted on Mar 10, 2026 - 02:19 AEDT

APS Important notice Mar 31, 2026 00:00-00:01 AEDT

Scheduled - IP address change
Starting March 31, 2026, Tungsten AP Essentials will use new IP addresses when connecting to various target systems. If you restrict access by IP address, you must update your network configuration before this date.

As of March 31, the old IP addresses will no longer be used.

For more information visit: https://docs.readsoftonline.com/help/eng/partner/admin-center/c_the_target_system_configuration_dialog_sftp_settings.html#rso131220017_the_target_system_configuration_dialog__sftp_settings__ip_addresses
Posted on Jan 23, 2026 - 20:37 AEDT
Mar 10, 2026
Planned Removal of TLS 1.0/1.1 for APS Mail Service
Completed - The scheduled maintenance has been completed.
Mar 10, 01:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 00:00 AEDT
Scheduled - We will be removing support for TLS 1.0 & 1.1 for APS mail services. We don't expect any service impact as these are now insecure protocols and should already be disabled by default. Any customer reporting an issue should be using TLS 1.2 or higher.

Planned date:
AU: 9th March 13:00 UTC
Mar 4, 23:34 AEDT
Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026
TTA Cloud - APAC Lower Upgrade
Completed - The scheduled maintenance has been completed.
Mar 7, 03:39 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 03:00 AEDT
Scheduled - IMPORTANT UPDATE: Please be advised that the dev.ttaau.tungstencloud.com (dev2, dev3, dev4, sit02, reg01, reg02) tenant systems will be upgraded to 2026.1.2.hotfix24177. There may be a short outage as the upgrade is installed.

The following issues are resolved in this hotfix -

ID 2231645 – Document Capture Fields are not holding the values when moving from Document to Document in Validation
ID 2232434 – Delay when completing dependent path activity.

This is a server-side hotfix on the Tungsten TotalAgility side only. For this hotfix, there is no need to update any of the on-premises components -

Integration Server (IS) 2026.1.1
Transformation Designer (TD) 2026.1.2
Web Capture Control (WCC) 11.5.0.3.0.300

If you have any further questions about the upgrade requirements or which tenant your system is on please submit a case to Tungsten Technical Support.
Mar 5, 01:59 AEDT
Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026
TTA Cloud - APAC Dev Upgrade
Completed - The scheduled maintenance has been completed.
Mar 4, 03:54 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 03:00 AEDT
Scheduled - IMPORTANT UPDATE: Please be advised that the *.ttaau.dev.tungstencloud.com systems will be upgraded to 2026.1.2.hotfix24177. There may be a short outage as the upgrade is rolled out.

The following issues are resolved in this hotfix -

ID 2231645 – Document Capture Fields are not holding the values when moving from Document to Document in Validation.
ID 2232434 – Delay when completing dependent path activity.

This is a server-side hotfix on the Tungsten TotalAgility side only. For this hotfix, there is no need to update any of the on-premises components -

Integration Server (IS) 2026.1.1
Transformation Designer (TD) 2026.1.2
Web Capture Control (WCC) 11.5.0.3.0.300

If you have any further questions about the upgrade requirements, please submit a case to Tungsten Technical Support.
Mar 3, 23:49 AEDT
Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
AP Essentials - Email Service Disruption
Postmortem - Read details
Mar 3, 00:28 AEDT
Resolved - The incident has been resolved - email-based document processing is functioning as expected.
Feb 27, 23:06 AEDT
Monitoring - Corrective measures have been implemented and we are monitoring the results
Feb 27, 22:20 AEDT
Identified - The issue has been identified and we are working on a fix.
Feb 27, 20:02 AEDT
Investigating - We are currently investigating an issue affecting email-based document processing. Some users may experience delays or failures with inbound and outbound email functionality. We will provide further updates as the investigation progresses.
Feb 27, 19:23 AEDT
Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage